PR/FAQ Template for SaaS

A fill-in-the-blank Amazon-style PR/FAQ template for a SaaS product - the press release structure plus the customer and stakeholder FAQs that matter for software.

Use this template to pressure-test a SaaS idea before you build it. Fill each section in order; if the headline and problem don't land, fix the idea, not the wording.

  1. 01

    Headline

    One verb-driven line naming the customer or the change. Write it as a journalist would, not a tagline.

    Example

    Ledger closes the books in a day, not a week, for finance teams under 50.

  2. 02

    Sub-headline

    One sentence: who it's for and the outcome they get.

    Example

    For controllers at growing companies, Ledger automates the month-end close end to end.

  3. 03

    The problem

    Describe what the customer struggles with today - concrete and specific, before the solution.

    Example

    Month-end close is a manual scramble of spreadsheets, reconciliations, and chasing approvals - it eats the first week of every month.

  4. 04

    The solution

    Explain how the product solves the problem, in plain language a customer would understand.

    Example

    Ledger connects to your systems, reconciles automatically, flags only the exceptions, and routes approvals - so close takes a day.

  5. 05

    Customer quote

    A fictional but honest quote, present tense - it should only make sense if the product is genuinely good.

    Example

    We used to lose the first week of every month to close. Now it's done by Tuesday.

  6. 06

    Customer FAQ

    Answer what a real customer asks: price, how to start, what they need, how it differs from what they use now.

    Example

    How does pricing work? Per-seat monthly, with a free tier for one entity so you can run a full close before paying.

  7. 07

    Stakeholder FAQ

    Answer the harder questions: build cost, the single biggest risk, why now, and what has to be true to succeed.

    Example

    Biggest risk? Integration breadth - the product is only as good as the systems it connects to, so coverage is the make-or-break investment.

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